V1.1 · Updated 23 August 2026
These Terms apply to services provided by The Trap House, registered with the Dutch Chamber of Commerce under number 62505408.
We only work with clients acting for business or professional purposes. These Terms do not apply to consumers.
Our agreement with you consists of:
If documents conflict, the more specific agreement takes priority. For personal-data processing matters, the Data Processing Agreement takes priority.
Your own purchasing or general terms do not apply unless we explicitly accept them in writing.
A Proposal is valid for 14 days unless it says otherwise.
An agreement starts when you accept our Proposal in writing, sign it, or otherwise clearly confirm that you want us to proceed after receiving the applicable terms.
The Proposal defines what is included.
Anything not included in the agreed scope is not automatically part of the job.
We will perform the Services with reasonable skill and care. Unless we explicitly agree otherwise, we have an obligation to perform the work properly, not to guarantee a specific commercial result.
That means we do not guarantee things such as revenue, sales, leads, rankings, reach, advertising performance, deliverability, platform approval or other results controlled partly or entirely by third parties.
We need your cooperation to do our job.
You must provide the information, content, access, credentials, approvals and feedback we reasonably need, on time.
You are responsible for:
We may rely on information and instructions provided by you or by people you authorise.
If something you ask us to do appears unlawful, misleading, unsafe or contrary to a third party's terms, we may refuse or pause that work.
We will work according to the planning agreed in the Proposal.
Unless a deadline is explicitly described as fixed or strict, dates are estimates.
If we are waiting for information, content, access, payment, feedback or approval from you, the timeline moves accordingly. We may also need to reschedule the work based on our availability.
Feedback and approvals are due within 5 business days, unless the Proposal states another period.
If a project is delayed because we are waiting on you, that does not automatically delay invoices or payment dates.
You must review delivered work within a reasonable time.
Clear errors or material issues must be reported within 10 business days after delivery, unless the Proposal states another period.
If we do not hear from you during that period, we may treat the relevant delivery as accepted for the purpose of closing that project stage.
This does not remove your right to report an issue that you could not reasonably have discovered during that period.
A request to change an approved direction, concept or deliverable is not automatically a correction. It may be additional work.
Changes outside the agreed scope are additional work.
We will tell you how substantial additional work will be charged before we start it.
Additional work can also affect deadlines.
Small requests do not become part of the original scope simply because we decide to help with them once.
All prices are excluding VAT unless explicitly stated otherwise.
The Proposal sets out the price and payment schedule.
If no payment schedule is stated:
Costs charged by third parties are not included unless the Proposal says they are.
These can include advertising spend, software, licences, domains, hosting infrastructure, stock assets, printing, production expenses, travel, external specialists and other supplier costs.
We may require those costs to be paid in advance.
We are not required to finance your advertising spend, subscriptions or other third-party expenses.
Invoices are due within 14 days unless the Proposal says otherwise.
Payment must be made without deducting or withholding undisputed amounts because of another disagreement.
If you believe an invoice is incorrect, tell us promptly and explain what you dispute. The undisputed part remains payable on time.
Bank charges or payment-provider charges caused by your chosen payment method are your responsibility unless agreed otherwise.
If an invoice is overdue, we may charge the applicable statutory commercial interest under Dutch law from the due date.
You are also responsible for reasonable costs we have to incur to collect an overdue amount, including applicable extrajudicial collection costs.
We may pause work after notifying you that an invoice is overdue.
Where a Service depends on prepaid advertising spend, software, infrastructure or another third-party cost, we may pause that Service immediately if the required funds are not available.
Pausing work because of late payment may affect deadlines. We are not responsible for delays or losses resulting from a justified payment-related suspension.
Many of our Services depend on third-party products or platforms.
Examples include hosting providers, domain registrars, advertising platforms, social networks, email platforms, analytics tools, software providers, payment services and digital distribution platforms.
Those services may have their own terms, pricing and policies.
We do not control their availability, decisions, algorithms, policy changes, account suspensions, technical failures or pricing changes.
We are not responsible for a third party's actions or failures unless they were directly caused by something we did wrong and could reasonably have prevented.
Accounts used specifically for your business will be registered in your name or placed under your control where the platform allows it.
We may use trusted subcontractors or specialists to help provide the Services.
We remain responsible for the work we have agreed to deliver to you.
Where a subcontractor processes personal data on your behalf, the Data Processing Agreement applies.
Both sides must keep the other side's confidential information confidential.
Confidential information includes business information, strategies, credentials, non-public financial information, customer information, technical information and anything else that is clearly confidential by its nature.
This does not apply to information that:
We may share confidential information with people working on the Services where they reasonably need it and are subject to appropriate confidentiality obligations.
These confidentiality obligations continue after the Agreement ends.
Each party is responsible for complying with the privacy laws that apply to its own activities.
If we process personal data on your behalf as a processor, we will enter into a Data Processing Agreement where required.
You remain responsible for determining whether the personal data you instruct us to use may legally be collected, used and provided to us.
This includes obtaining any required permissions, consents or other legal basis.
The Data Processing Agreement contains the detailed rules for processing personal data and takes priority over these Terms where the two conflict on a privacy matter.
You keep the rights to materials you provide to us.
You give us permission to use those materials as needed to perform the Services.
You confirm that you have the rights required to provide them to us.
If a third party makes a claim because material supplied or instructed by you infringes their rights, you are responsible for that claim to the extent it was caused by your material or instructions.
We keep ownership of anything we already owned or developed independently of your project.
This includes our methods, processes, know-how, templates, frameworks, code libraries, systems, tools and reusable components.
The Proposal or applicable Service Terms may contain specific rules about ownership of your deliverables.
If they do not, we keep the intellectual property rights and, once all related invoices have been paid, give you a perpetual, worldwide, non-exclusive licence to use the final deliverables for the business purpose for which they were created.
Drafts, unused concepts, working files and source files are not included unless agreed otherwise.
Any agreed transfer of intellectual property only takes effect after we have received full payment.
Third-party materials remain subject to their own licence terms.
This can include fonts, stock content, music, software, open-source components, plugins and other licensed material.
We cannot give you rights that the third-party licence does not allow us to give.
Unless we agree otherwise, once work has been made public we may show your name, logo and non-confidential final work in our portfolio, website, social media or credentials.
We will not publish confidential strategy, private data or non-public performance information without permission.
If something goes wrong because we failed to meet our obligations, we are responsible only for direct loss that was reasonably foreseeable.
We are not liable for indirect or consequential loss, including:
We are not liable for loss of data unless backup or data-protection responsibilities were explicitly part of the Services concerned and the loss was caused by our failure to meet those responsibilities.
Our total liability relating to an Agreement is limited to the fees paid or payable to us for the affected Services during the 12 months before the event giving rise to the claim.
If the Agreement has existed for less than 12 months, the limit is the total fees paid or payable under that Agreement up to that point.
VAT, advertising budgets and other third-party or pass-through costs do not count towards that limit.
These limitations do not apply where liability cannot legally be limited, including where damage results from intentional misconduct or deliberate recklessness for which we are legally responsible.
If a third party makes a claim against us because of something supplied, published, sold, instructed or approved by you, you will protect us against that claim to the extent it results from:
This does not apply to the extent the claim was caused by our own breach of the Agreement.
Neither party is responsible for failing to perform an obligation because of circumstances genuinely outside its reasonable control.
This can include major internet or infrastructure outages, government measures, war, natural disasters, strikes, serious supplier failures or widespread failures of third-party platforms.
The affected obligations are paused for as long as the situation reasonably prevents performance.
Payment remains due for work already completed and for non-refundable costs already committed.
If a force-majeure situation prevents a material part of the Services for more than 60 days, either party may end the affected Services by written notice.
The Proposal determines whether an Agreement is for a fixed term, recurring term or indefinite period.
A fixed-term Agreement cannot be terminated early for convenience unless the Proposal explicitly allows it.
Because our clients act in the course of a business or profession, the parties expressly agree—where legally permitted—to deviate from any statutory rule that would otherwise allow the Client to terminate an agreement for services at any time, including article 7:408(1) of the Dutch Civil Code.
If you simply stop using the Services during an agreed fixed term, that does not by itself end your payment obligations for that term.
We will deduct costs that we demonstrably no longer have to incur because of an agreed early ending.
Unless the Proposal says otherwise, either party may terminate an Agreement for an indefinite period with 30 days' written notice.
Either party may terminate an Agreement if the other party materially breaches it and fails to fix that breach within 14 days after written notice giving a reasonable description of the problem.
We may suspend or terminate Services sooner where:
Termination does not remove payment obligations or other rights that already arose before termination.
When an Agreement ends, you must pay:
Once all amounts are paid, we will provide the deliverables and handover materials included in the agreed scope.
Any additional migration, export, transfer or handover assistance may be charged separately unless it was included in the Services.
We are not required to keep project files or Client data indefinitely after the Agreement ends.
Any specific retention or deletion periods for hosting or personal data will be stated in the applicable Service Terms or Data Processing Agreement.
The version of these Terms accepted with an Agreement remains applicable to that Agreement.
We may publish updated Terms for new Agreements, renewals or new Statements of Work.
An updated version does not automatically replace the Terms of an existing fixed Agreement unless we both agree or the change is required by law.
Not enforcing a right immediately does not mean that right has been waived.
If one provision of the Agreement is invalid or unenforceable, the rest remains in force. The invalid provision will be replaced, where possible, by a valid provision that comes closest to its intended commercial effect.
Neither party may transfer the Agreement to another party without the other's reasonable consent, except as part of a genuine sale, merger or restructuring of its business.
Nothing in the Agreement creates an employment relationship, partnership or legal agency between us.
Changes to a Proposal or Agreement must be agreed in writing. Email is sufficient unless the Agreement specifically requires another form.
Before starting court proceedings, both sides will first make a reasonable attempt to resolve the disagreement directly.
This does not stop either party from taking urgent legal action or collecting an overdue debt where necessary.
The Agreement is governed by Dutch law.
Any dispute that cannot be resolved between us will be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory law requires another court.
These Terms are written in English.
If a translation is provided, the English version prevails if there is a difference in meaning.